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Assistant Manager, Information Technology

Assistant Manager, Information Technology
Salary: HK$20,035 per month   
(Ref: ITA/01/2019)

The Assistant Manager, Information Technology is responsible for end-user support and system administration.  Detailed responsibilities include the following:

(a)    To provide end-user Information Technology (IT) support services including help-desk, troubleshooting user problems, installing software, product evaluation, setting up user accounts, setting up workstations and network equipment, and performing system maintenance work;
(b)    To perform the daily IT system operations including monitoring the status and performance of IT systems, performing system backup routines according to prescribed procedures and maintaining the server room in good order;
(c)    To assist the IT Managers in providing support for IT projects and work on IT security including training and incident handling;
(d)    To support administrative work including procurement of IT equipment and maintaining IT system manuals and documentation; and
(e)    To perform other duties as assigned by supervisors.

Entry Requirements  
(a)    Minimum three years of hands-on full-time work experience in providing end- user IT support;
(b)    A Bachelor degree from a Hong Kong university, or equivalent, in IT, computing science or related disciplines;
(c)    At least one year of full-time work experience in supporting Microsoft Active Directory, Windows 10, Microsoft Office 2016, Lotus Domino/Notes 8 or above and Apple IOS.  Knowledge in Linux will be an advantage;
(d)    Good communication skills in both English and Chinese (Cantonese and Putonghua); and
(e)    Self-motivated and customer-oriented.

Terms of Appointment
Successful candidate will be appointed on non-civil service contract terms for normally 24 months.  Renewal of contract will be subject to the service need of the department and the performance and conduct of the candidate.

Fringe Benefits
(a)    An end-of-contract gratuity may be granted upon satisfactory completion of the contract.  Such gratuity, if granted, plus any contribution made by the Government to a Mandatory Provident Fund (MPF) scheme in respect of the appointee as required by the MPF Schemes Ordinance, will equal 15% of the total basic salary drawn during the contract period; and
(b)    Candidate appointed will be granted 14 days of annual leave.  Other benefits, such as rest days, statutory holidays (or substituted holidays), maternity/ paternity leave, sickness allowance, where appropriate, will be granted mainly in line with the provisions of the Hong Kong Employment Ordinance.

How to Apply
Applicants must send an application form by using the on-line Application Form [Online GF 340] at the Civil Service Bureau’s website ( for application.  Apart from the on-line Application Form, the applicant must submit the following items to the email address below on or before the closing date of application:

(i)    a letter of application setting out in detail why the applicant considers 
himself/herself suitable for the position; 
(ii)    a full curriculum vitae (CV); 
(iii)    all the proofs of their academic qualifications; and
(iv)    supporting documents of their work experience. 

Applications without the application letter, CV and/or supporting documents/proofs, and those not using the on-line application form and late submission will not be processed.

As invitations or notifications will be sent to applicants by email, candidates should provide an accurate email address in their application.  Candidates are responsible for checking their emails to ensure that invitation(s) or notification(s) could be duly received.

If no acknowledgement/ confirmation email is received after seven working days from the closing date of application, please contact this department by phone at 3107 1076. Candidates meeting the entry requirements, subject to shortlisting if required, will be invited for selection interviews within six weeks from the closing date of application.  Those who are not invited for selection interview may assume that their applications are unsuccessful.

Email Address:

Enquiry Tel. No.: 3107 1076

Closing Date: 17 October 2019, 5:00pm (Hong Kong time)

General Notes
(a)    Candidates must be permanent residents of the Hong Kong Special Administrative Region at the time of appointment unless specified otherwise.
(b)    As an Equal Opportunities Employer, the Government is committed to eliminating discrimination in employment.  The vacancy advertised is open to all applicants meeting the basic entry requirement irrespective of their disability, sex, marital status, pregnancy, age, family status, sexual orientation and race.
(c)    Non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service.  Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service.
(d)    The entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made.
(e)    Where a large number of candidates meet the specified entry requirements, the recruiting department may devise shortlisting criteria to select the better qualified candidates for further processing. In these circumstances, only shortlisted candidates will be invited to interview.
(f)    It is Government policy to place people with a disability in appropriate jobs wherever possible.  If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting.  Applicants who have declared disabilities found suitable for appointment may be given an appropriate degree of preference over other applicants whose suitability for appointment is considered comparable to that of the former.  The Government policy and other related measures on employment of persons with disabilities are set out in the booklet “Employ People Based on Their Abilities – Application for Government Jobs by Persons with Disabilities” which is available for reference on the Civil Service Bureau’s website at under “Administration of the Civil Service – Appointments”.
(g)    Holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by e-mail.

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Ex-Wanchai Police Station, 123 Gloucester Road, Wanchai, Hong Kong
From 19 April, 2019, our Hong Kong head office is temporarily relocated to below address:
Ex-Wanchai Police Station
123 Gloucester Road, Wanchai, Hong Kong
Tel: +852 3107 1000

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